is here! Shop now, pay later in 4 easy installments
ⓘ
is here! Shop now, pay later in 4 easy installments
ⓘ
All prices are stated in $NZD
Please contact us if you have any queries at statementstreet7010@gmail.com
DISPATCH & DELIVERY
Once payment has been received in full, we aim to dispatch your item within 24-48 hours and you will receive a tracking number via email. You can track your item from your email shipping confirmation. Please allow up to 24 hours for the activity to display via the tracking link.
Estimated delivery timeframes are to be used as a guide only and commence from the date of dispatch. Orders are processed pending availability and payment confirmation.
Please note that processing and delivery timeframes do not include weekends or Public Holidays. We will contact you via email if there are any issues with the order or if we require additional postage fees or information.
SHIPPING RATES
NEW ZEALAND - STANDARD
Business & Residential Non-Rural. No P.O Box.
$6.99 for all orders
*Extra charges may apply on large orders or bulky items but we will contact you to discuss this, should it apply to your order.
Delivery target: 1 - 3 working days*
A signature is required on delivery by default. If you have authorized your parcel to be left without a signature, please be aware that it will be difficult to claim in the event of a lost or mis-delivered parcel.
We use PBT couriers
We will select a courier based on the cheapest and fastest way to get your order to you. Extra charges may apply on bulky or heavy items. If so, we will contact you to discuss options before shipping your order.
Our couriers will not deliver to PO BOX or Private Bag addresses, so please ensure you provide a valid physical address.
If your address is deemed rural/non-urban, but you have not selected the rural shipping option, the order will be held until extra payment is collected. See more info on how rural/non-urban addresses are classified below.
NEW ZEALAND - RURAL/NON-URBAN
$11.99
*Extra charges may apply on Bulky Items
Delivery target: add 2-3 days on top of standard delivery targets (depending on the area)*
A signature is required on delivery by default. If you have authorized your parcel to be left without a signature, please be aware that it will be difficult to claim in the event of a lost or mis-delivered parcel.
It costs us extra to send to rural addresses, so if your address is rural please make sure to tick the Rural Delivery box when completing checkout.
If you miss it during checkout we will contact you to arrange payment of the Rural surcharge before we can send your order. Otherwise, you can choose to supply an alternative non-rural address if you wish.
How addresses are deemed as 'rural/ non-urban' may vary depending on the couriers delivery network. You can enter your address and check if its considered non-urban here:
PBT couriers: PBT Containers, Air & Ocean (pbt-containers.azurewebsites.net)
We will select a courier based on the cheapest and fastest way to get your order to you. Extra charges may apply on bulky or heavy items. If so, we will contact you to discuss options before shipping your order.
NEW ZEALAND - CLICK & COLLECT
Free pick up from our Nelson store!
If your order is taking longer than expected to arrive, the quickest way to follow up is to contact the courier directly and quote your tracking number.
Within New Zealand: Contact PBT couriers and quote your tracking number (you will receive the tracking link in your shipping confirmation)
Alternatively, get in touch with us and we will be happy to assist.
Statement is not responsible for the refund or replacement of any lost or delayed items if an incorrect or incomplete shipping address is supplied at the time of placing your order. Any extra shipping charges to resend the order will be at the customer’s own cost.
A signature is required on delivery by default. If you have authorized your parcel to be left without a signature, please be aware that it will be difficult to claim in the event of a lost or mis-delivered parcel.
LOST/DAMAGED ORDERS
This rarely happens as we always package carefully and use fully tracked and secure courier services to ship our orders. In the unlikely event that your parcel is lost or not delivered, we are required to follow the procedures set in place by our courier providers.
Lost items: Please note we are not able to issue any refunds until a parcel has been officially deemed 'lost' by the courier provider. Once an item has been established as lost, the next step is to file a claim with the courier company to recover our costs, which can take up to a week. Once the claim has been accepted we will be able to cancel your order and credit/ refund any payments.
Statement is not responsible for the refund or replacement of any lost or delayed items if an incorrect or incomplete shipping address is supplied at the time of placing your order. Any extra shipping charges to resend the order will be at the customer’s own cost.
A signature is required on delivery by default. If you have authorized your parcel to be left without a signature, please be aware that it will be difficult to claim in the event of a lost or mis-delivered parcel.
Damaged items: If any item is damaged in transit this must be reported to us immediately with clear photos of the packaging and product. If the order required signature on delivery, ideally the parcel should be inspected before it is accepted by the receiver, otherwise the insurance claim may be rejected by the courier company.
We appreciate your patience and we will do as much as we can to assist and speed up this process, providing the issue is genuine and legitimate.
CONTACT US
We try our best to get your parcels shipped to you as quickly as we can but as always, if there's any dramas, please drop us a line! statementstreet7010@gmail.com
