is here! Shop now, pay later in 4 easy installments
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is here! Shop now, pay later in 4 easy installments
ⓘ
ONLINE RETURNS
Didn't work out? No worries! Get in touch and you can send it back :)
Please read our below policies carefully before you purchase. As a small business, we really value your support, however there are some costs that we unfortunately cannot absorb and may be deducted in the event of a refund.
If you are looking to return something, please contact us first at statementstreet7010@gmail.com with your order number in the subject line. Returns must be sent back to us within 14 days from the day that the order was received. Please note our terms are different for items purchased in-store, see further below for details.
FULL-PRICED ITEMS
Full-priced items can be returned for an exchange, credit note, or refund - provided they are returned in new, unworn condition with original tags/ packaging intact.
Please note we do not refund shipping charges.
SALE/ DISCOUNTED/PROMO CODE ITEMS
Sale items or items purchased using a discount code can be returned for an exchange or credit note but cannot be returned for a refund.
EXTRA DISCOUNTS OFF ALREADY REDUCED ITEMS
Occasionally we may run other discounts that include items that are already on sale. If an extra discount has been applied to an already reduced item, this is considered final and cannot be returned for an exchange, credit or refund unless accepted as faulty. They must contain all original tags and packaging.
AFTERPAY/ZIP PAY
Items purchased via the Afterpay or ZIP apps can be returned for a refund, exchange or online credit.
Sale and or discounted items purchased via Afterpay/ZIP cannot be returned for a refund unless the item is deemed faulty. They must be returned with original tags and packaging.
Please note we do not refund shipping charges and it is the customers responsibility to return an item.
FAULTY ITEMS
In the event of a fault, please contact us first and we'll guide you through the returns process. Include as much info as you can about the fault - clear photos of the issue as well as a proof of purchase (order number, bank statement etc.)
Generally, our first step is to contact the supplier. Each supplier has their own procedures - they may request the item to be returned to them for assessment, or they may find photos to be sufficient. We will reimburse you for any return shipping costs provided the fault is considered legitimate. If the return is not accepted the shipping costs are the customer's responsibility.
We appreciate your patience while we assist in coming to a resolution as quickly as we can, however it can take some time depending on transit times and replacement stock availability (approximately 7-14 working days).
If the item is deemed to have a genuine manufacturing fault, we will meet requirements under the Consumer Guarantees Act with the right to offer a repair, replacement, or if necessary, a refund. Please note items that are damaged as a result of wear and tear are not considered to be faulty. Generally if the item was purchased over a year ago, it may be considered wear and tear and not classed as a fault.
SHIPPING COSTS
Please note we do not refund any shipping costs, or cover any customer return shipping costs (unless faulty/ or it was our error).
Free shipping and offset shipping rates (eg. reduced rates for bulky or rural orders) are offered on the basis that the customer will keep the goods purchased.
HOW TO RETURN
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy with our right to repair, replace or refund.
QUESTIONS?
If you have any questions about an item, it's best to get in touch before you purchase. Reach out via phone, email or any of our social channels or online chat. We're here to help!
statementstreet7010@gmail.com
+64 27 225 6010
We are pleased to offer our customers two different options to help split up the payment of online orders – Afterpay or ZIP.
Afterpay and ZIP are secure external platforms that let you receive your purchase now and pay 25% of the order and checkout and spread the remaining cost over fortnightly automatic payments. It is interest free!
How does it work?
Just place your order online as normal, then select "Afterpay" or ZIP in the payment options at the checkout (look out for their logo). Each site will then take you through the steps to handle the rest. Once the order process is complete, we can ship your order right away!
Both Afterpay and ZIP makes full payment to us, on your behalf, on the day you place your order. You then continue to make equal, interest-free payments to them directly until your order is paid off. 25% of the order total is due when you place your order and the rest is split over equal fortnightly automatic payments (so 1 payment every 2 weeks, for 6 weeks). They will direct debit from your account, with zero interest charged
Registration and a quick credit check with Afterpay or ZIP is required first - this can be done at checkout while completing your order, or by signing up first. Some transaction limits may apply. Full terms & conditions can be viewed on their website.
See more info about the AFTERPAY payment service.
Product Features | How it Works | Zip New Zealand
PAYMENTS
For online payments we accept:
Please note that to use the Paypal option you are NOT required to have a PayPal account, but you can sign-up or use your existing Paypal account if you wish.
All of our payment gateways automatically encrypt your confidential information, so we never ever see your credit card details and its super safe!
All personal info, address, email, credit card and banking details MUST be filled out correctly to ensure we can send your purchase expediently and correctly.
PLACING AN ORDER/MAKING A PURCHASE
Orders will not be dispatched until payment in full has been received and we are satisfied with the integrity of the order.
When we receive your order we’ll send you a confirmation email of your purchase. This will contain the invoice number of the item(s) and the total cost (as well as a tracking number, if this applies) for shipping. If you select ‘bank deposit’ as a payment method you will receive our account details upon completing checkout.
As soon as we receive full payment we will aim to process & ship your order between 1 - 3 working days. Please note we do not send out orders on Weekends or Public Holidays.
AVAILABILITY
In rare instances, we may experience technical 'glitches' with our inventory system where the item count does not update accurately - there is a slight possibility that you could buy a product that is no longer available. We understand that is this not an ideal situation for any of us and we try to keep our data as accurate as possible. Unfortunately at this stage we are only as good as the technology available to us.
If this does occur for you, and you have ordered something online that is unavailable, we will notify you as soon as possible and find a solution - either order it in for you (if this suits your time frames), cancel your order (if you haven't yet paid) or issue a refund.
REPRESENTATION
Some items may look slightly different in real life to how they look in the photo (due to arty photography or the way computer shows colours) but we will do our best to give you the most accurate description of how the item looks.
If you have any questions about the fit or look of an item, email us or call us and we will do our best to help you out.
ACCURACY
Prices of goods and services and delivery and other charges displayed on this site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions, pricing,and item availability. However, because we are only human and rely on the technology available to us, we are unable to warrant that product descriptions, inventory data or other content of the web site is accurate, complete, reliable, current or error free.
